Privacy Policy

Social Nerd UK Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

Who we are

Social Nerd UK Ltd is the data controller for personal data collected through this website and is based in Birmingham, UK. Final company registration details will be added before launch.

Contact us about data matters: hi@socialnerd.uk

Data we collect

We collect personal data in two ways:

Information you give us

When you fill in a contact or audit request form, we collect your name, email address, company name, phone number, and any message content you provide. This data is used solely to respond to your enquiry.

Information collected automatically

We use Google Analytics 4 (GA4) and Google Tag Manager (GTM) to understand how visitors use this website. This includes pages visited, time on site, approximate location (country/region), device type, and traffic source. No personally identifiable information is collected through analytics.

Legal basis for processing

• Contact and audit form data: legitimate interest in responding to your enquiry, or your consent where given.
• Analytics data: legitimate interest in understanding and improving our website performance.

How we use your data

• To respond to your enquiry or audit request.
• To send you information you have requested (e.g. our newsletter, where you have subscribed).
• To analyse and improve website performance.
• We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Third-party services

• Google Analytics 4: website analytics. Data is processed under Google's privacy policy.
• Google Tag Manager: tag management. No data is sent to Google via GTM beyond what is configured.
• Server-side tagging via Stape: used to improve data accuracy for analytics and advertising.

Data retention

Contact form data is retained for up to two years unless you ask us to delete it sooner. Analytics data is retained per Google Analytics default settings (14 months for user and event data). Newsletter subscription data is retained until you unsubscribe.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ('right to be forgotten').
• Object to processing based on legitimate interest.
• Request restriction of processing.
• Data portability (where applicable).
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, email us at hi@socialnerd.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use cookies to support analytics and website functionality. For full details, see our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.